Support Center
Get help without losing the music
MixWave support is built around fast ticket routing, clean screenshots, premium checks, and private transcript history. Members get a clear path, and server owners stay in control.
Support Paths
Help is separated by what the member needs
Activation Help
For Patreon linking, server activation, plan status, and subscription questions.
Playback Issues
For failed streams, weak search results, silence, queue problems, and panel controls.
Server Configuration
For permissions, dashboard access, ticket panels, roles, and first-time launch checks.
Plan Questions
For Plus, Pro, extra server slots, refunds, and subscription status questions.
Dropdown or button panel with custom title, description, accent color, and optional server-owned images.
MixWave creates a private channel for the requester and your selected support role.
Open and close records go to your private log channel and dashboard history.
You can choose whether to show a link for official MixWave setup, billing, or playback help.
For Members
Use the Discord ticket panel or support server when premium does not unlock, music search fails, or a dashboard setting looks confusing.
For Server Owners
Create your own ticket panel, choose where ticket rooms open, and keep closed ticket transcripts for manager review.
For Premium Members
Plus and Pro members should include their Discord ID, server name, plan, and a screenshot of /premium.
Ticket Workflow
From button click to archived transcript
Select Type
Member chooses General, Premium, Music, Billing, or Setup from the ticket panel.
Private Room
MixWave creates a private channel for the member and staff.
Resolve
Staff uses screenshots, Discord IDs, and plan status to solve the issue.
Log
Closing the ticket saves transcript data to private logs and dashboard history.
What to Include
- Server name
- Your Discord user ID
- The command you used
- Screenshot of the error
- Premium tier if billing or access related
Support Categories
- Premium Help for subscription and activation
- Music Issue for playback/search failures
- Billing for plan questions
- Setup Help for dashboards and permissions
- General Support for everything else
Security Rules
- Never share bot tokens
- Never share database URLs
- Never post Patreon passwords
- Use screenshots with secrets hidden
- Only managers should access private logs
Music Source Guide
Discovery is different from playback
Spotify, Apple Music, Deezer, Tidal, artists, genres, and playlists can help identify what you want to hear.
MixWave still needs a playable source before Discord voice can stream it. Direct audio links, radio streams, and available Lavalink results are the safest live paths.
For music tickets, include the exact search phrase, selected result, voice channel, and whether the track was silent, skipped, or stopped early.
Need the bot in your server?
Invite MixWave, run /about, then use /dashboard to finish setup. For Pro servers, create a ticket panel after premium is confirmed.